Refund Policy

Effective Date: 11 July 2025
Last Updated: 11 July 2025

At Ranklogs, we are committed to providing exceptional SEO tools and services to help you launch, scale, and amplify your SEO impact. We understand that sometimes our services may not meet your expectations, and we want to ensure you have a clear understanding of our refund policy.

1. Free Trial Period

Ranklogs offers a free trial period for new users to evaluate our SEO tools and services. During this trial period, you can explore all features of your selected plan without any charges. No refund is applicable for trial periods as no payment is processed.

2. Subscription Refunds

2.1 Monthly Subscriptions

  • Monthly subscriptions are billed in advance for the upcoming month
  • Refunds for monthly subscriptions are available within 7 days of the initial payment
  • After 7 days, monthly subscriptions are non-refundable
  • Partial refunds for unused portions of monthly subscriptions are not provided

2.2 Annual Subscriptions

  • Annual subscriptions are billed in advance for the full year
  • Refunds for annual subscriptions are available within 30 days of the initial payment
  • After 30 days, annual subscriptions are non-refundable
  • Partial refunds for unused portions of annual subscriptions may be considered on a case-by-case basis

3. Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within the specified timeframe mentioned above
  • The account must not have exceeded reasonable usage limits or violated our Terms of Service
  • The refund request must be made through our official support channels
  • Technical issues that prevent service usage must be reported and allow our team reasonable time to resolve

4. Non-Refundable Items

The following are non-refundable under any circumstances:

  • Setup fees (if applicable)
  • Custom development or integration work
  • Third-party services or add-ons
  • Subscriptions cancelled after the refund eligibility period
  • Accounts suspended or terminated due to violation of Terms of Service
  • Services already delivered or consumed

5. How to Request a Refund

To request a refund:

  1. Email: Send a detailed refund request to hello@ranklogs.com
  2. Include: Your account details, subscription information, and reason for refund
  3. Timeline: Submit your request within the eligible refund period
  4. Response: Our billing team will respond within 2-3 business days

6. Refund Processing

  • Processing Time: Approved refunds will be processed within 5-10 business days
  • Payment Method: Refunds will be issued to the original payment method used
  • UPI/Bank Transfers: Refunds via UPI or bank transfer may take 3-7 business days
  • Credit/Debit Cards: Card refunds may take 5-10 business days depending on your bank
  • Processing Fees: Any payment gateway fees incurred during the original transaction are non-refundable

7. Exceptional Circumstances

In exceptional circumstances, such as:

  • Extended service outages beyond our control
  • Significant changes to service features that materially affect functionality
  • Technical issues that cannot be resolved within a reasonable timeframe

Ranklogs may, at its sole discretion, provide refunds, credits, or other remedies beyond the standard policy terms.

8. Enterprise and Custom Plans

Enterprise clients with custom pricing (10,000+ keywords) have separate refund terms as specified in their individual service agreements. Please refer to your contract or contact hello@ranklogs.com for specific terms.

9. Dispute Resolution

If you disagree with a refund decision:

  1. Internal Review: Request a review by emailing hello@ranklogs.com with "Refund Dispute" in the subject line
  2. Escalation: If unsatisfied, you may escalate to our senior management team
  3. Consumer Forums: As per Indian consumer protection laws, you may approach appropriate consumer forums
  4. Timeline: We aim to resolve all disputes within 15 business days

10. Chargebacks and Payment Disputes

  • Before initiating a chargeback with your bank/payment provider, please contact our support team
  • Unauthorized chargebacks may result in account suspension
  • We reserve the right to dispute illegitimate chargebacks
  • Account access may be restored upon resolution of payment disputes

11. Contact Information

For any questions regarding this refund policy or to request a refund:

  • Email: hello@ranklogs.com
  • Subject Line: Refund Request - [Your Account Email]
  • Support Hours: 24/7 billing and support team available

12. Policy Changes

Ranklogs reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the modified terms.

13. Governing Law

This refund policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the jurisdiction of Indian courts.

Note: This policy applies to all Ranklogs services and subscriptions. For specific questions about your subscription or refund eligibility, please contact our billing team at hello@ranklogs.com.