Cancellation Policy

Effective Date: 11 July 2025
Last Updated: 11 July 2025

At Ranklogs, we believe in providing you with complete control over your SEO tool subscriptions. This cancellation policy outlines how you can cancel your subscription, what happens after cancellation, and important terms you should be aware of.

1. How to Cancel Your Subscription

1.1 Self-Service Cancellation

  • Account Dashboard: Log into your Ranklogs account and navigate to billing settings
  • Cancel Subscription: Click on the cancellation option in your subscription management section
  • Confirmation: Follow the on-screen prompts to confirm your cancellation

1.2 Email Cancellation

  • Email: Send a cancellation request to hello@ranklogs.com
  • Subject Line: "Subscription Cancellation - [Your Account Email]"
  • Include: Your account email, subscription details, and cancellation request
  • Processing: Our billing team will process your request within 24 hours

1.3 Support Assistance

  • 24/7 Support: Contact our billing and support team for assistance with cancellation
  • Live Chat: Use our website chat feature (if available)
  • Phone Support: [If applicable - not mentioned on website]

2. When Cancellation Takes Effect

2.1 Immediate Cancellation

  • Cancellation requests are processed immediately upon confirmation
  • Your subscription will not auto-renew for the next billing cycle
  • You retain access to all features until the end of your current billing period

2.2 End of Billing Cycle

  • Monthly Plans: Access continues until the end of your current monthly billing cycle
  • Annual Plans: Access continues until the end of your current annual billing cycle
  • No Pro-rated Refunds: Unless eligible under our refund policy, no partial refunds are provided for unused time

3. What Happens After Cancellation

3.1 Service Access

  • Immediate Effect: Your account is marked as cancelled but remains active until billing period ends
  • Feature Access: All SEO tools and features remain available until subscription expires
  • Data Access: You can export your data until your subscription period ends
  • Re-activation: You can reactivate your subscription anytime before it expires

3.2 Account Status

  • Free Account: Your account may be converted to a free/limited version (if available)
  • Data Retention: Account data is retained as per our data retention policy
  • Login Access: You may retain limited login access for data export purposes

4. Data and Content After Cancellation

4.1 Data Export

  • Export Window: You have until your subscription expires to export your data
  • Available Formats: Data can be exported in CSV, PDF formats as applicable
  • Reports: Download any existing reports, keyword data, and tracking information
  • Recommendation: Export important data before cancellation for your records

4.2 Data Retention Period

  • Active Data: Keyword tracking, rankings, and project data retained for 90 days after subscription expires
  • Account Information: Basic account information retained as per legal requirements
  • Complete Deletion: You may request complete data deletion by emailing hello@ranklogs.com
  • Backup Policy: Some data may remain in our backup systems for up to 6 months for security purposes

5. Automatic Renewals

5.1 Subscription Renewals

  • Auto-Renewal: All subscriptions automatically renew unless cancelled
  • Billing Cycle: Monthly plans renew monthly; annual plans renew annually
  • Payment Processing: Renewal charges are processed automatically on the renewal date
  • Cancellation Deadline: Cancel before your renewal date to avoid next billing cycle charges

5.2 Renewal Notifications

  • Email Reminders: Renewal reminders sent 7 days before renewal for monthly plans
  • Annual Reminders: Renewal reminders sent 30 days before renewal for annual plans
  • Update Information: Ensure your email address is current to receive notifications

6. Failed Payment and Involuntary Cancellation

6.1 Payment Failures

  • Retry Attempts: Failed payments are retried automatically for up to 7 days
  • Notification: Email notifications sent for failed payment attempts
  • Grace Period: Account may continue with limited access during retry period
  • Suspension: Account suspended if payment cannot be processed after retry period

6.2 Involuntary Cancellation

  • Terms Violation: Accounts may be cancelled for violations of Terms of Service
  • Non-Payment: Extended non-payment results in automatic cancellation
  • Fraud Prevention: Accounts cancelled due to suspected fraudulent activity
  • Appeal Process: Contact hello@ranklogs.com to appeal involuntary cancellations

7. Reactivation After Cancellation

7.1 Within Billing Period

  • Easy Reactivation: Reactivate your subscription anytime before it expires
  • No Data Loss: All data and settings remain intact
  • Same Plan: Resume with the same plan and pricing (subject to current rates)

7.2 After Expiration

  • New Subscription: Sign up for a new subscription after expiration
  • Data Recovery: Data may be recovered within the retention period
  • Current Pricing: Reactivation subject to current pricing and plans
  • Setup Required: May need to reconfigure settings and preferences

8. Enterprise and Custom Plans

8.1 Special Terms

  • Contract Terms: Enterprise clients (10,000+ keywords) follow cancellation terms in their service agreement
  • Notice Period: May require 30-90 days advance notice as per contract
  • Custom Arrangements: Cancellation terms may vary based on negotiated agreements
  • Contact Required: Email hello@ranklogs.com for enterprise cancellation procedures

9. Partial Cancellations and Downgrades

9.1 Plan Changes

  • Downgrade Option: You may downgrade to a lower plan instead of complete cancellation
  • Feature Reduction: Downgrades may result in loss of access to certain features
  • Data Limits: Lower plans may have reduced data storage or tracking limits
  • Immediate Effect: Plan changes typically take effect at the next billing cycle

9.2 Add-on Cancellations

  • Individual Services: Cancel specific add-ons while maintaining core subscription
  • Feature Access: Cancelled add-ons become inaccessible at next billing cycle
  • Separate Billing: Add-ons may have different billing cycles than main subscription

10. Cancellation Confirmation

10.1 Email Confirmation

  • Confirmation Email: Cancellation confirmation sent to your registered email address
  • Details Included: Cancellation date, final billing date, and data retention information
  • Save Records: Keep cancellation confirmation for your records

10.2 Account Dashboard

  • Status Update: Account dashboard updated to reflect cancelled status
  • Billing Information: Final billing date and expiration clearly displayed
  • Reactivation Option: Easy reactivation button available until expiration

11. Contact Information

For cancellation assistance or questions:

  • Email: hello@ranklogs.com
  • Subject Line: Cancellation Request - [Your Account Email]
  • Support: 24/7 billing and support team available
  • Response Time: All cancellation requests processed within 24 hours

12. Policy Updates

Ranklogs reserves the right to modify this cancellation policy at any time. Changes will be posted on our website and, where required, communicated via email. Continued use of our services constitutes acceptance of any policy modifications.

13. Governing Law

This cancellation policy is governed by Indian laws and regulations. Any disputes arising from cancellations shall be resolved under the jurisdiction of Indian courts and in accordance with Indian consumer protection laws.

Important Note: Cancelling your subscription stops future billing but does not entitle you to refunds for the current billing period unless you meet the criteria specified in our Refund Policy. For questions about refunds, please refer to our separate Refund Policy or contact hello@ranklogs.com.